Casino / Live
These terms set out the rules that apply when you use tenolabet — covering account access, transaction records, data handling and how to raise a question with our support team. Availability depends on local law and is open only in eligible regions where access is permitted.
Our policy applies to every account registered on tenolabet. When you open an account, browse the lobby, fund your wallet through GrabPay, InstaPay or GCash, or contact support, these terms are in effect. We handle your account data — login activity, transaction records, wallet movements — under the obligations described here. Where any part of this policy references a legal requirement, that requirement applies in the jurisdiction where access is permitted under local law. We do not operate in regions where access is prohibited, and we do not make eligibility determinations on your behalf. If you are unsure whether access is permitted in your area, check the applicable rules in your location before continuing. Session data, device identifiers and payment-method references tied to your GrabPay or InstaPay transactions are stored only for as long as needed to service your account and meet the retention periods described in the data section below. You can request a copy of the data we hold or ask us to correct inaccuracies at any time through our support channels.
This policy governs four distinct areas of your relationship with tenolabet. Each area has a clear boundary — understanding which category your question falls into helps you reach the right resolution path quickly.
Covers login, account registration, identity verification steps shown inside your account dashboard, and the rules that determine whether your account remains active. Access depends on local law and eligible region status.
Applies to all wallet movements — GrabPay deposits, InstaPay transfers, GCash funding and any withdrawal you initiate. Transaction records are tied to your account and viewable in your account history after login.
Covers game content delivered through our lobby, including titles from Bigtime Gaming, PG Soft, CQ9 and Spadegaming. Content availability may vary by region. We do not control third-party game mechanics or prize structures within titles.
Payment processors, e-wallet providers and game studios operate under their own separate terms. Our policy governs how we interact with those services on your behalf — it does not replace or override the terms of GrabPay, InstaPay or any studio.
You hold specific rights over the data and records tied to your tenolabet account. Reviewing your transaction history is straightforward — log in, navigate to your account wallet section, and the records for every GrabPay, InstaPay and GCash movement are listed there with timestamps. If any account detail is incorrect — a name, contact address or payment method reference — you can request a correction by contacting support directly. We aim to process correction requests without requiring you to submit the same information twice. If you have a question about how your data is being used, or want to understand what we retain and for how long, send us a message through the support contact path described in the section below. For escalation requests or formal data inquiries that go beyond standard account help, we route those to our policy team and respond through the same contact channel you used to raise the question.
Log in and open the account wallet section to see a full transaction history — every deposit and withdrawal tied to your GrabPay, InstaPay or GCash is listed there with date and status.
If a name, contact detail or payment reference is recorded incorrectly, contact support with the correction. We update account details on request and confirm the change once it is applied.
Any question about data retention, account data use or policy scope can be sent to our support team. We respond through the channel you used to raise it and do not require you to repeat the same information.
For questions that go beyond standard account help — such as formal data inquiries — ask support to escalate. We route these to the appropriate internal team and keep you updated through the same contact thread.
Policy questions, correction requests and data inquiries all go through our support team. Use the channel that works for you — we keep the same contact thread open so you are not asked to repeat details already provided.
The fastest path for account-level policy questions. Open the chat widget while logged in and our team picks up from your account context without needing extra verification steps.
For formal data inquiries or written correction requests, email is the preferred channel. We respond to the address tied to your registered account and keep the thread for your records.
Your account dashboard after login shows transaction history, wallet status and the current state of any pending support request. Check there first before opening a new contact thread.
Data handling, cookies, account security and retention are each governed by specific practices described here. We keep these consistent across every account on tenolabet — not as a marketing claim, but because the same rules need to apply to every GrabPay, InstaPay and GCash transaction record we process.
Account and transaction data is retained for the period required to service your account and meet applicable obligations in permitted regions. Once that period ends, data is deleted or anonymised. The retention period for your account is shown on request through support.
We use session cookies to keep you logged in across the lobby and to remember your payment-method preferences — GrabPay or InstaPay — within a session. You can clear cookies through your browser settings; doing so will end your active session.
Your account is protected by the login credentials you set. We do not share account credentials or wallet details with third parties outside the payment processors you authorise when you initiate a GrabPay or InstaPay transaction.
If this policy changes, the updated version is published on this page. For questions about any change, contact support. We identify which parts of the policy were updated and can walk you through the differences on request.
These are the questions we hear most often about policy, data and account rights. If your question is not covered here, the support team can address it directly through live chat or email.
This policy applies to accounts registered on tenolabet and to activity on the platform — including wallet transactions through GrabPay, InstaPay and GCash. Access is available only where local law permits, and eligibility depends on the region you are accessing from.
Log in to your account and open the wallet section. Every deposit and withdrawal — including GrabPay and InstaPay movements — is listed there with a timestamp and status. You do not need to contact support to view these; they are available immediately after login.
Yes. If any account detail is recorded incorrectly, contact support through live chat or email and provide the correct information. We update the detail and confirm the change. You will not be asked to submit the same information more than once for a single correction request.
Retention periods depend on the type of data and applicable obligations in your permitted region. Transaction records are kept for the period needed to service your account and meet those obligations. You can ask support for the specific retention period that applies to your account.
If you close your account, data is retained only for as long as required under applicable obligations for your region. After that period, it is deleted or anonymised. Contact support to start the account-closure process and to ask what data will be retained and for how long.
Send your inquiry through email support — use the address registered to your account so we can verify it is you. We route formal data inquiries to the relevant internal team and respond through the same email thread. You will receive a response without needing to re-send your details.