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These terms govern how your tenolabet account works — what you can do, what we commit to, and what falls outside the scope of this platform. Access and use of this platform depends on local law and is available only where permitted in your region.
By opening and using a tenolabet account, you accept the terms set out on this page. They apply to every session — whether you fund your wallet via GrabPay, move funds through InstaPay, or access the platform on a mobile device. These terms do not vary by payment method, but some account actions may have separate conditions shown at the point of use. We update these terms when our services change. The current version is always the one shown here; the date at the foot of this page reflects when it was last revised. If a change affects how your account works, we will communicate it through your registered contact details before it takes effect. Your continued use of the platform after any revision means you accept the updated terms. If you do not agree with a change, the correct step is to stop using the platform and contact support before the change date. We do not apply revised terms retroactively to completed transactions. Your account records remain accessible through your account dashboard after login, where the applicable terms version at the time of each transaction is also stored.
Transactions initiated through GrabPay are subject to these terms and to GrabPay's own service conditions. Any dispute over a GrabPay transaction is handled first through your account transaction log.
InstaPay transfers into your account wallet are covered by these terms from the moment funds are confirmed received. Check your account wallet screen for the current confirmed balance.
Your account wallet records every credit and debit. The figures shown there are the reference point for any account query — not a screenshot or external record.
Not every part of your experience is governed by these terms alone. Some areas — like third-party payment networks and external game providers — operate under their own separate policies. Here is how the scope breaks down clearly so you know which rules apply to each part of your account.
Your login, password, session security and account details are fully within the scope of these terms. Any change to your registered email or credentials must follow the steps shown in your account settings.
Deposits and withdrawals processed through your tenolabet wallet — including GrabPay and InstaPay routes — are covered here. The transaction log in your account is the authoritative record for any amount query.
Game titles, odds displays, live table feeds and promotional copy visible on this platform are governed by these terms. RTP data is shown only where the game or studio exposes it directly in the game interface.
GrabPay, InstaPay and other external networks operate under their own service agreements. tenolabet is not responsible for processing delays or errors that originate on the third-party network side.
These terms give you specific, practical rights over your account. You can review your full transaction history at any time — it is available under the account history tab after login, with no time limit on records held during your active account period. If any personal detail on your account is incorrect, you can correct it through the account settings screen; for identity-linked details, the correction path includes a verification step shown on that same screen. If something in these terms is unclear or you believe a term has been applied incorrectly to your account, you can raise it directly with support using the contact paths listed on this page. We treat every account query as specific to that account — not a general policy question — so have your account reference ready when you write in. Requests to close or suspend your account are processed through the account settings menu or via a direct message to support.
Your full transaction history and any policy version applied at the time of each action are accessible in your account dashboard after login.
Update your contact details and preferences in account settings. Identity-linked corrections follow the verification step shown in that screen — not a manual form.
If a term has been applied in a way that does not match what is written here, contact support with your account reference. We respond to policy queries as a priority.
Account suspension or closure requests are initiated in account settings or by messaging support directly. Pending balances are resolved before any account closure is confirmed.
If you have a question about how these terms apply to your account, our support team can help. Use the channel that works best for you — we keep the same policy team across all three paths so you do not need to repeat yourself if you switch channels.
Open the chat widget from any page while logged in. Quote your account reference and the specific term you are asking about for the fastest response.
Send your query to the support address shown in your account contact page. Include your registered email and a brief description of the policy question.
The Help Centre in your account dashboard has a dedicated Terms section where common policy questions are answered with reference to the current version of these terms.
How we manage the data attached to your tenolabet account is part of these terms, not a separate document. Here is what applies directly to your account and how to act on each area if you have questions.
Account data — including your registered details and transaction history — is held for the period your account is active and for a retention period after closure as required by applicable law. You can request a summary of what we hold by contacting support.
We use session cookies to keep your account login active and to remember your wallet and payment preferences between sessions. You can manage cookie settings through your browser; turning off session cookies will affect login continuity.
Your account password and any linked verification step are your responsibility to keep secure. If you suspect your account has been accessed without your permission, use the account lock option in settings and contact support immediately.
To update the data we hold or to ask a question about how your information is used, contact support using the email address registered to your account. We will confirm receipt and respond within the period stated in the Help Centre.
These are the questions we hear most often about how these terms work in practice. If your question is not here, the account Help Centre and our support team are the next step.
These terms apply from the moment you open an account and continue to apply for every session, transaction and support interaction after that. The version in effect on the date of any action is the one that governs that action — your account history log records which version was current at each point.
We notify you through your registered contact details before any material change takes effect. If you continue using the platform after the change date, that confirms your acceptance. If you do not agree, contact support before the change takes effect and we will advise on your options, including account closure.
Yes — your wallet activity on this platform, including funds moved through GrabPay or InstaPay, is governed by these terms from the point we confirm receipt. For any issue that originates on the payment network side, GrabPay's or InstaPay's own service terms apply alongside ours.
Your full transaction history is in the account dashboard under the history tab. Every entry shows the amount, method and date. This is the authoritative record for any query — if a figure looks wrong, raise it with support and quote the transaction reference shown in the log.
Yes. Go to account settings after login and follow the edit fields shown there. For identity-linked details like your registered name, a verification step is required — the screen will walk you through exactly what is needed. Contact support if you cannot complete a correction through settings.
Access depends on local law and is available only where local law permits. We do not make eligibility claims that go beyond what applicable law allows in your region. If you are uncertain about access in your area, check the eligibility information shown during the account registration step.