Casino / Live
This policy explains exactly what information tenolabet collects when you access the platform, how that information is stored and used, and what choices you have over your own account data. Availability depends on local law and eligible regions in the Philippines.
When you create an account or carry out a transaction on tenolabet — whether that is a GrabPay deposit, an InstaPay transfer, or a GCash wallet top-up — we collect the information needed to process that action and keep your account secure. This includes your registration details, device identifiers, payment method references and the session data generated each time you log in from a Philippines-supported region. We do not sell your personal information to third parties. We use it to operate your account, process payments through configured local rails, and respond to account support requests. Data is retained for as long as your account remains active and for a period after closure as required by applicable law. We apply access controls and encryption to stored records. Where a third-party payment processor handles a transaction — such as a GrabPay or InstaPay gateway — that processor's own privacy terms apply to the portion of data they handle. The current state of your transaction history and account details is shown in your account dashboard after login. If you have a question about any data we hold, the contact paths in the Support section of this policy are the right place to start.
This policy applies to information collected directly through the tenolabet platform and its account services. Understanding the boundaries helps you know which terms govern which part of your experience — particularly where third-party services are involved.
Login credentials, session tokens and account activity generated on tenolabet fall fully within this policy. We control how that data is stored, who can access it and how long it is kept. Review your active sessions any time from your account dashboard.
When you use GrabPay, InstaPay or GCash to fund your account, tenolabet records the transaction reference and amount. The payment gateway itself — operated by the respective e-wallet provider — is governed by that provider's own privacy terms, not solely by ours.
Game session data generated while you play titles available in the lobby — including records of rounds and outcomes — is handled under this policy. We do not share individual game-session records externally except where required by applicable law.
If you navigate to an external site or use a service not operated directly by tenolabet, this policy does not apply to that destination. Check the privacy terms of any third-party service you access independently.
You have concrete actions available to you regarding the personal information we hold. Reviewing your stored details does not require a formal request for most routine items — your account dashboard shows the registration information, payment method references and contact details currently on file. If something is wrong, you can submit a correction request through the support channel and our team will confirm the update in writing. For questions about what specific data we hold or how long we keep it after account closure, the privacy contact path handles those directly. We aim to respond to data queries within the timeframe required by applicable law. Withdrawing consent for non-essential data processing is also possible; note that doing so may affect certain account features that depend on that data to function. All requests are logged and tracked so you can follow up if needed.
Log in and open your account dashboard to see the contact details, payment method references and session history we hold on file for your account right now.
If your registered name, contact number or e-wallet reference is recorded incorrectly, raise a correction request through support. We confirm updates in writing once processed.
For questions about retention periods, what specific data we hold, or how it is used, contact us via the privacy email listed in the Support section. Responses follow the timeline required by applicable law.
After account closure, you may request deletion of non-essential personal records. Some data must be retained for compliance with applicable law; we will tell you clearly which records fall into that category.
If you have a question about your data, want to submit a correction or need clarification on how we handle a specific payment record — GrabPay, InstaPay or GCash — use the contact paths below. Include your registered account email and a brief description of your request so we can locate the right records without unnecessary back-and-forth.
Send data requests, correction notices or policy questions to our dedicated privacy address. Include your account email and the specific record or topic you are asking about.
For time-sensitive account issues — including a payment record discrepancy on a GrabPay or InstaPay transaction — reach us through the live chat channel shown on the support page after login.
Formal data access or deletion requests can be submitted in writing via the contact form in your account settings. We log every submission and provide a reference number for follow-up.
Account security and data integrity are handled through access controls, encryption of stored records and session management that limits exposure on shared or public devices. Cookies and similar tracking tools are used to keep your session active and to remember account preferences — not to build advertising profiles. You can adjust cookie preferences through your browser settings, though disabling session cookies may affect how the account login flow works on your device.
Personal details, payment references and login credentials are stored with encryption applied. Access to stored records is restricted to authorised account operations only — not open to general internal browsing.
We use session cookies to keep you logged in across page loads and to save account preferences. These are functional, not advertising-based. Adjust cookie permissions in your browser settings if needed.
Active account data is retained while your account is open. After closure, records required under applicable law are kept for the legally mandated period; non-essential data is scheduled for deletion on request or after the statutory window closes.
When this policy changes materially, we post the updated version at this address and note the effective date at the top of the page. Continued account use after a posted update indicates acceptance of the revised terms.
These are the data and privacy questions we hear most from account holders in the Philippines. If your question is not here, the privacy email and support chat paths in the Support section are the right next step.
We collect the details you enter during registration: name, contact number, email address and your preferred payment method reference — such as a linked GCash or GrabPay account. Device and session data is also collected each time you log in to operate the account securely.
We do not sell your personal information. Data is shared only with payment processors handling your GrabPay, InstaPay or GCash transactions — under their own privacy terms — and with service providers directly supporting account operations. We do not share data for advertising purposes.
Log in and open your account dashboard. Registration details, payment method references and recent transaction records are displayed there. For a full data access request covering records not shown in the dashboard, contact us via the privacy email with your account email included.
Yes. Submit a correction request through account support chat or the written request form in your account settings. For deletion after account closure, contact the privacy email. Some records must be kept under applicable law; we will specify which ones when we respond to your request.
After closure, we retain the records required by applicable law for the legally mandated period. Non-essential personal data — such as device preferences and non-financial session history — is scheduled for deletion. You can request confirmation of what is retained by contacting the privacy email.
Cookies keep your login session active and remember account preferences across page loads. We do not use cookies to build advertising profiles. You can adjust cookie permissions in your browser settings; disabling session cookies may affect the login flow and account functionality on your device.